Frequently Asked Questions

What is web hosting?

Web hosting allows companies and individuals to post their website or web page on the internet. A web hosting service provider is the business that provides the services for the website to be viewed on the internet. The hosting company will host or store your website on a server.

When an internet user types in your website address into their browser, their computer connects with your server, which then delivers your website through the browser, onto their computer.

What is shared hosting?

A shared server is where many websites are located on one web server connected to the internet. Each website will be assigned a certain proportion of the resources available on the one server. This means that the server has multiple domains and the servers capabilities are shared amongst the multiple domains. Each domain will not experience as robust of a performance than if it was on a dedicated server where all of the resources are available to one domain. Also, if requests come into a shared server for multiple websites simultaneously, the server will only be able to transfer so much information at one time. This will affect the performance of the website. For low-bandwidth websites, the delays and negative affects will not be noticed by it’s users. However, for larger websites and websites that require more bandwidth, the delays and affects will be extremely noticeable.


Why do I need a web host for my website?

You have a website, so now you may be wondering why you need a web host. There will be very few companies or individuals who will have their own resources to set up and host their own website. You, therefore, need a web host who will make your website available for other users to view on the world wide web. If you have a website with a web host, it would be similar to you having a telephone without paying a telephone company for a telephone service.

There are several different types of hosting available and you need to consider what your website will be used for when deciding on what type of hosting to go for. For example, an individual who is keeping a small website for personal use will need a different hosting package compared to large business who does a lot of business online. Both examples need hosting, however, they need hosting for different reasons.

Once you know what type of website you have, you need to start searching for a web host. Make sure you research the different types of hosting available as you do need a web host for your website, and there are a wide range of hosting options available to you.

What is a domain name?

A domain is the name or address of a website or web page. Every website and web page will be given a domain name. If you are looking for a domain name, you need to purchase one through a domain registrar. The domain you purchase points to a IP (Internet Protocol) address. An IP address is actually a series of ten numbers. The reason the numbers are given a domain name is that most people will find it difficult to remember a series of numbers. They much more likely to remember a domain name.

Should I back up my website?

You should back up your website regularly. In fact backing up your website is one of the most important maintenance actions you can do! Backing up is like having an insurance policy that if your website is taken down or tampered with, you can restore and backup and your website will be back online as quickly as possible.

Shared hosts do run backups of your website, however, you shouldn’t rely on your web host to back up your website for you, especially if you make regular changes to your website. In an emergency, you can ask your web host service to restore your site to the most recent backup, you cannot guarantee that they will have the most recent version of your website, or how quickly they can implement the back up.

How do I obtain a dedicated email account for my website?

When you host your website with a hosting company, you will receive a number of dedicated email accounts. Some hosting companies will give you just one email account, some will give you 20 email accounts and some will give you an unlimited number of dedicated email accounts.

A dedicated email account will give a more professional impression to your customers and will give them confidence in your company.

How do I choose the right hosting package?

When you are choosing the right hosting package for you, you need to ask yourself how big is your website and how much storage capacity you need. Each hosting plan is different and this allows you to weigh up your options carefully and to evaluate what you want your website to look like in the future.

With each hosting plan available you are assigned a strict amount of hard disk space on the server of the hosting company you choose. This is why you need to estimate the following factors when choosing your plan:  how many pages you will have on your website,  the size of each web page (your web host should be able to help with this), and also how many visitors you expect to visit your website on a monthly basis.

Once you have taken all the things outlined above into account, you should have a basic understanding of how much space your website requires. Don’t forget to also estimate how much you think your website will grow when choosing your hosting package. If you do find that your website outgrows the allotted space with the hosting package you choose in the future, you can always upgrade your package which will give you more space and a quicker loading speed.

Will I be able to keep my domain name when I change web hosts?

One of the main concerns a site owner has when changing their web host is whether they will be able to keep their domain name. The answer is yes, you can keep your domain name.

Does web speed matter for web hosting?

Web speed does matter when it comes to webhosting. Website users do not like sites that take a long time to load. A quick website is more satisfying to a user. It is because of this that search engines are now measuring the speed of websites and are factoring this into how high they rank a website. A faster website will always rank better than a slow website.

There a number of factors that will affect the speed of your website. The first will be whether you are on a shared server. If there are a number of requests from multiple of websites at the same time, the speed of the server will slow down. A good webhost company will have different technologies to keep the negative effects to your website to a minimum.


What is the difference between managed and unmanaged hosting?

Most people will start hosting their website on shared servers. The term ‘management’ only applies to people who host their sites on a dedicated server or have VPS hosting.

There are clear differences between managed and unmanaged hosting. When deciding whether to have a managed or unmanaged hosting package, you need to take more than the cost into consideration.

Managed hosting means that the hosting company will offer support for every problem or task. The website owner will be able to set up the basics, such as their domain and emails etc, but the hosting service will take care of the advanced functions of the website, such as security and maintenance.

Unmanaged hosting is cheaper because there is no management. The hosting company takes care of things like failed components or reboot servers, but it wont support software or any install of programmes for you. As stated, this is the cheaper option but should only really be chosen by advanced users.

Can I upgrade my account if I need to?

The simple answer is yes you can. If you need to upgrade to a higher package, you can contact us by creating a support ticket. We will need to migrate your account onto your new package. We will arrange a convenient time with you so your website has minimum downtime.

Do I need tecnhnical knowledge to host my website?

Our web hosting is accessible to everyone. You do not need any technical knowledge to host your web site with us. We are also here to offer you support.

What is uptime and downtime?

Uptime is a term used to describe the amount of time a website is operational. Downtime is the amount of time the website isn’t operational. Most web hosts available promise a 99.9% uptime.